Privacy Policy


We are committed to protecting your privacy. We collect various personal details about you when you purchase tickets online e.g name, home address, billing address, telephone number, email etc). We use the information we collect about you to process orders and to provide a more personalised service. Collecting these details allows our system to create a customer account for you in order that we can sell you tickets. Customers have the option to have their tickets sent to their home address if time allows, or if collecting tickets in the gallery, we may need to use your home address as a means to identify you as the purchaser, as we do not retain customers' credit card details on our system. Having a record of your personal details also allows us to identify you if we need to contact you regarding your booking, or if you need to contact us to change your booking. We are also able to help if tickets are lost by checking your personal details on the database. Additionally, our bank recommends that we take the billing address of people purchasing tickets in advance as this can help to prevent fraudulent use of credit cards. However, if you would prefer not to provide us with any of your personal information, you can buy tickets in person at any of the ticket desks in the galleries.

Tate Ticketing is covered by Tate's Website Privacy Policy.



Cookies


Cookies must be enabled for use during the session when using our e-commerce facilities

Cookies are small files which are sent to your browser and stored on your computer's hard disk.  If you have registered with the Tate, then your computer will store an identifying code in the cookie which means you do not need to type in your logon number each time you return to the site.  Other than this, we do not store your password or any other information in the cookie, or use it for any other purpose.

To enable cookies in Internet Explorer follow the instructions below.

Internet Explorer:


Click Tools, Internet Options, Security, Internet, Custom Level and scroll down until you find cookies.

If you want to shop on our website make sure that you enable per-session cookies (not stored).  If you would like your customer number to be entered automatically next time you use our online ticketing make sure that cookies stored on your computer is enabled.


Firefox


Click Tools, Options, Privacy and click Accept Cookies from Sites


Safari


Click Safari, Preferences, Security and click Accept Cookies Only From Sites I Navigate To or Always


Consent


By disclosing your personal information to us using this website or over the telephone, you consent to the collection, storage and processing of your personal information by Tate in the manner set out in this Privacy Policy.  If you have any questions or concerns about the information we hold about you, you can also email us at ticketing@tate.org.uk.